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FAQ

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Frequently Asked Questions

Reputation. Since 2003 we have arranged with contractors and employees to provide impeccable service to our clients. Our efforts to engage contractors with an uncompromising commitment to quality have made us one of the most respected providers of commercial cleaning services in Idaho.

Yes. All contractors are required to provide workers comp and liability insurance.

We pride ourselves on providing contractors who are dependable and trustworthy. Each employee is required to pass an extensive background check before they are engaged to perform services.

We provide all professional chemicals and equipment. Consumable products are provided by the customer. We will restock as needed.

Each program can be customized to fit your needs.

Whatever hours you request. Most clients prefer janitors to clean after hours, however, you may discuss whatever your needs might be.

In the beginning, we ask that you give us only 2 months from the commencement of service before a thirty-day written notice is submitted. After this, the contract is month to month and may be terminated by a thirty-day written notice by either party.

Top priority will be given by our staff to ensure the security of your building and its contents. Your security procedures will be followed at all times. All employees have undergone background checks.

Since 2003, our janitorial and maid services have been providing customers with the best commercial cleaning services!

  • We offer a full-array of office cleaning services and custodial cleaning services, plus facility maintenance.
  • This includes but is not limited to: general commercial offices, medical/dental offices, automobile dealerships, banks and financial institutions, massage and spa, learning centers, fitness/recreation centers, data centers, and more

Yes. You can customize the service to fit your business’ needs. That includes the day and time, frequency, areas of service, etc.

Idaho Maintenance & Cleaning services are turn-key. Our expert janitorial contractors will provide all of the necessary cleaning equipment and cleaning materials to get the job done right. Additionally, they will replenish supplies from your stock as requested so that you never have to worry about the TP, soap and paper towel dispensers being empty. Customer Provided Consumable Supplies include but are not limited to the following:

toilet paper; hand soap; hand paper towels; deodorants; urinal blocks; plastic bags; trash can liners

Idaho Maintenance & Cleaning has expert janitorial contractors that have the experience to perform these customer requested services.

Yes. Idaho Maintenance & Cleaning has expert janitorial contractors that have the experience to perform these customer requested services.

Our customers need to provide the consumable supplies that their Staff and patrons require throughout the workday. For your convenience, Idaho Maintenance & Cleaning can refer you to a consumable supply company. Customer Provided Consumable Supplies include but are not limited to the following:

toilet paper; hand soap; hand paper towels; deodorants; urinal blocks; plastic bags; trash can liners

Regular monthly services are net 30 from invoice date. One-time/Special Cleans are payable upon receipt.

Free Estimates; Customized Service; Fully insured and bonded; Available 24/7; No Long-Term Contract; Contractors are background checked; average Contractor has been with Idaho Maintenance & Cleaning for 12+ years and we have wonderful working relationships with them.

We have very LOW Contractor turnover and we are very proud to be able to offer their services to our clientele!

Our customers have one assigned customer service representative that they will communicate to and through. We always strive to respond quickly and also communicate openly and honestly with our customers. Our goal is to be supportive and productive in finding solutions and resolutions to issues and concerns. We respond in a timely manner. Any feedback is passed directly on to the cleaning crew.

We arrange for cleaning all types of facilities including general business offices, grocery stores, medical/dental offices, automobile dealerships, banks and financial institutions, massage and spa, and learning centers, fitness/recreation centers, data centers, industrial cleaning companies, and more.

For your convenience, we accept Visa, MasterCard, Discover, and American Express. There are no processing fees for credit card transactions.

Yes. Upon request, we can provide current customer references with phone numbers/email addresses to potential clients; feel free to discuss our services with them. Voted Boise's best three years in a row. IMC is the top choice for quality janitorial services, floor maintenance, carpet cleaning and all type of commercial cleaning services in Boise.

We accept checks; Customer Initiated ACH/EFT Transactions and

Credit cards – Visa, Discover, American Express, Master Card.

Yes, we are insured and bonded. We will provide a certificate of coverage upon request for our clients.

Yes, we will require you to sign our service agreement. This is written evidence that you have agreed to pay for our services and what those services entail. There is also a required 30-day written notice to terminate that may be exercised by either party.

The cleaning contractors provide all professional cleaning equipment and cleaning supplies needed to perform the work, except for consumables such as paper towels, toilet paper, trash liners and hand soap.

If requested, Idaho Maintenance & Cleaning can refer you to a consumable supply company.

If your scheduled cleaning day occurs on a public holiday, the cleaning crew will make arrangements to reschedule for another day or to clean on that day.

If the cleaning crew is responsible for any damage, arrangements will be made to have the item repaired or replaced.

Once we receive the signed proposal/contract, service can normally start within five to seven business days. Please know that if you find yourself in a situation where your previous cleaning company has quit without warning or notice, we will do everything we can to make arrangements to be there as soon as possible.

As an A+ member of the BBB, The Idaho Maintenance & Cleaning Company prides itself on ensuring excellent customer service by the contractors we engage. Each customer can work directly with its contractor to address any issues that arise. Additionally, each customer receives a dedicated customer service representative from the Idaho Maintenance & Cleaning who will return calls in a timely manner and who is committed to resolving any concern not satisfactorily resolved with the contractor provided to perform contracted services.

As you well know, retaining in-house employees is very expensive and involves payroll tax, salary and benefits package (insurance, vacation, sick pay, etc.) not to mention numerous indirect costs like tools, equipment, chemicals.

Hiring us allows you to focus on your business and enables your team to concentrate on critical objectives rather than cleaning the office.

We offer a full-array of janitorial services and business cleaning to our clients. Providing our customers with Boise's best commercial cleaning services, but more importantly, we provide peace of mind. You will never have to think twice about your facility being in the best condition each day!

The rapport that we develop with each customer helps add a personal and human component in our business relationship. Honesty, reliability, and integrity are what keeps our customers staying with Idaho Maintenance & Cleaning.

Our Most Popular Cleaning Services

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Commercial Cleaning

We clean a wide range of businesses, from daycare centers, to healthcare facilities, financial companies, and industrial buildings.

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Office Cleaning

We are one of Idaho's best office cleaning companies, delivering outstanding janitorial services at affordable prices since 2003.

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Floor Cleaning

Our industrial equipment and floor experts can polish or wax slate, stone, vinyl, tile and grout-making your floors look new again.

We love to hear from you

Get your free quote today by filling out the form. If you'd prefer

You can always call us at:

208-890-1054

Or Email us at: support@idahomaintenance.com

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208-890-1054